We recommend that you read this Privacy Notice in full to ensure you are fully informed. However, if you only want to access a particular section of this Privacy Notice, then you can click on the relevant link below to jump to that section.
This policy describes the types of information Lionbridge Technologies, Inc. (the “Company,” “we,” “our,” or “us”) may collect from you or that you may provide when you visit the website https://www.freeway.lionbridge.com/ ("Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information. This policy does not apply to information collected by us offline or through any other means, including on any other website operated by the Company or a third party or through any application or content (including advertising) that may link to or be accessible from the Website.
We collect several types of information from and about users of our Website, which may include information defined as personal data under the General Data Protection Regulation (“personal data”). For example, we may collect information such as your name, e-mail address, telephone number, country, job function, company/organization name, annual revenue, industry, current customer status, file uploads by you, product interests, and information related to inquiries and requests. We may also collect information about your internet connection and the equipment you use to access our Website. As you navigate through the Website, we may automatically collect information such as your usage details, IP addresses, and information collected through cookies.
Information You Give to Us
The information we collect on or through our Website may include:
Information We Collect About You
As with many other websites, as you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
The information we collect automatically is statistical data that helps us improve our Website and deliver a better and more personalized service, including by enabling us to:
Google will use this information on behalf of us as the operator of this Website for the purpose of evaluating your use of the Website, compiling reports on Website activity and providing other services relating to Website activity and internet usage to us.
In case IP anonymization is activated on this Website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transferred to a Google server in the United States and truncated there. The IP anonymization is active on this Website.
You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser: (click here: https://tools.google.com/dlpage/gaoptout?hl=de).
This Website uses Pendo, an analytics and in application service provided by Pendo.io, Inc., 150 Fayetteville St., Raleigh, NC 27601, USA. Pendo is used to better understand and improve the experience users have in the Website by gathering feedback and providing contextual help inside of the Website to create a personalized, adaptive experience.
You may refuse or accept cookies from the Pendo service at any time by activating settings on your browser. Information about the procedure to follow in order to enable or disable cookies can be found on your internet browser provider’s website via your help screen. You may wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html for information on commonly used browsers. Please be aware that if cookies are disabled, some features of the Pendo service may not operate as intended.
You can also opt-out from being tracked by Pendo by sending a request to email@example.com.
Cookies Used on This Website
Below you will find a detailed list of the first-party cookies we may use on our Website:
|Type of Cookie||Name||Purpose||Duration|
|Session||ASP.NET_SessionId||A first-party session ID cookie||Until the end of the session|
|Session||BIGipServerbil-webe10_http||A first-party session ID Cookie for load balancer||24 hours|
|Session||STSLionbridgeLaⁱnguageCloud||A first-party authentication cookie||Up to 2 weeks|
|Session||STSLionbridgeLaⁱnguageCloud.Session||A first-party session ID Cookie||Until the end of the session|
|Session||AspNetCore.Culture||A first-party request localization cookie||Until the end of the session|
|Session||X-CSRF-TOKEN||A first-party request protection cookie against CSRF attacks||Until the end of the session|
|Type of Cookie||Name||Purpose||Duration|
|Session||_utmc||This cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.||End of browser session|
|Persistent||_utmt||Used to throttle request rate.||10 minutes|
|Persistent||_utmz||Stores the traffic source or campaign that explains how the user reached your site.||6 months from set/update|
|Persistent||_pendo_accountId||Temporary storage of non-private visitor information which is used to enhance in-application experience using Pendo.||3 months from set/update|
|Persistent||_pendo_meta||Temporary storage of non-private visitor information which is used to enhance in-application experience using Pendo.||3 months from set/update|
|Persistent||_pendo_visitorId||Temporary storage of non-private visitor information which is used to enhance in-application experience using Pendo.||3 months from set/update|
Below please find information about how we process information collected about you (including personal data) as well as the corresponding legal basis. We may process your information where the processing is:
1. Necessary for entering into or the performance of a contract with you. For example:
2. Necessary for us to comply with a legal obligation.
3. Necessary for the purposes of the legitimate interests pursued by a third party or us (to the extent it does not infringe on any data subject’s fundamental rights and freedoms). For example:
4. Pursuant to valid consent provided by you, in order to provide you with information about goods or services we feel may interest you. If you do not want us to use your data in this way, simply do not opt-in when we ask for your consent on the relevant forms where we collect your data or unsubscribe by sending your request to firstname.lastname@example.org.
5. For any other purpose where you have provided valid consent where it is legally required.
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. Subject to applicable law and regulations, we may disclose personal data that we collect or you provide as described in this policy:
If you have questions about or need further information concerning the legal basis on which we collect and use your personal data, please contact us at email@example.com.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"), including the USA. It may also be processed by staff operating outside the EEA who work for us or other entities acting as data processors processing data on behalf of us. This includes staff engaged in, among other things, the fulfillment of your request or order and the provision of support services. For intra-group data transfers, the Company has implemented international data transfer agreements on the basis of EU Standard Contractual Clauses in order to provide appropriate and suitable safeguards for personal data being transferred to countries outside the EEA where an adequate level of protection is not already guaranteed. For transfers to third party processors the Company has implemented different safeguards such as EU Standard Contractual Clauses or certification under the EU-US Privacy Shield, as the case may be. To obtain a copy of the relevant safeguards, please contact us at firstname.lastname@example.org.
Unless otherwise required by law, the Company will erase personal data when it is no longer necessary in relation to the purposes for which it was collected or otherwise processed; when you withdraw your consent (where lawfulness of processing was based on your consent) and there is no other legal ground for the processing; when you object to the processing and there are no overriding legitimate grounds for the processing; when your personal data has been unlawfully processed; and when it is necessary to comply with legal obligations.
We strive to provide you with choices regarding the personal data you provide to us. We have created mechanisms to provide you with the following control over your information:
We remind you that you may at any time exercise certain rights you may have under applicable law and regulation, including the following rights:
Any requests related to the above rights may be made by sending an email to email@example.com.
We have implemented measures designed to secure your personal data from accidental loss and from unauthorized access, use, alteration, and disclosure. Personal data provided to us in accordance with this policy will be encrypted in transit and at rest.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website. Any transmission of your personal data is at your own risk.
Our Website may contain links or references to other websites outside of our control. Please be aware that this policy does not apply to these websites. The Company encourages you to read the privacy statements and terms and conditions of linked or referenced websites you enter. These third-party websites may send their own cookies and other tracking devices to you, log your IP address, and otherwise collect data or solicit personal data.THE COMPANY DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR WHAT THIRD PARTIES DO IN CONNECTION WITH THEIR WEBSITES, OR HOW THEY HANDLE YOUR PERSONAL DATA. PLEASE EXERCISE CAUTION AND CONSULT THE PRIVACY POLICIES POSTED ON EACH THIRD-PARTY WEBSITE FOR FURTHER INFORMATION.
Our Website is not intended for children under 16 years of age, and the Company does not knowingly collect or use any personal data from children under the age of 16. No one under the age of 16 may provide any information to or on the Website. If we learn we have collected or received personal data from a child under the age of 16, we will delete that information. If you believe we might have any information from or about a child under the age of 16, please contact us at firstname.lastname@example.org.
We reserve the right to change this policy at any time. Any changes we make will be posted on this page. If we make material changes to how we treat your personal data, we will notify you through a notice on the Website home page. The date this policy was last revised is identified at the top of the page. You are responsible periodically monitoring and reviewing any updates to this policy. Your continued use of our Website after such amendments will be deemed your acknowledgement of these changes to this policy.
The data controller is:
Lionbridge Technologies, Inc.,
1050 Winter Street, Suite 2300,
Waltham, MA 02451,
Should you have any questions or concerns about this policy and our privacy practices, you may also contact us at email@example.com or for Germany our external Data Protection Officer at:
UIMC Dr. Voßbein GmbH & Co KG
Nützenberger Straße 119
Tel: +49(0) 202 - 265 74 0